Ben Quinteros

Transitioned into a fullstack engineering role on the Customer Portals Team, owning feature delivery and platform observability across customer-facing systems.

• Led adoption of OpenTelemetry and OpenFeature (with LaunchDarkly), enabling end-to-end observability and progressive feature delivery
• Consolidated observability into Datadog (logs, metrics, traces, RUM) for unified system visibility
• Improved the E2E framework to run in ~2 minutes by spinning up ephemeral environments in CI, bypassing third-party auth, caching sessions, and parallelising test execution
• Built a self-service test data platform for pre-prod, eliminating manual DB access and enabling cross-functional teams to use realistic scenarios
• Shifted team away from routine manual production testing and out-of-hours deployments, making them exception-based rather than standard practice

Led modern QA automation strategy and framework rollout using Playwright and CI/CD integration.

• Designed and implemented a Playwright end-to-end testing framework replacing legacy Selenium
• Integrated test framework into Azure DevOps pipelines for release-gated automation
• Built custom Teams notifications and observability dashboards for test outcomes
• Implemented visual regression testing for large-scale dynamic PDF rendering
• Built API automation using generated OpenAPI clients to improve onboarding
• Led workshops and pair-programming sessions to uplift QA and engineering teams

Led company-wide automation strategy, roadmap, and platform implementation.

• Defined organizational test automation strategy and rollout roadmap
• Built Playwright E2E and Postman/Newman API frameworks with CI/CD integration
• Drove shift-left testing and improved application testability with developer collaboration
• Migrated legacy Cypress/Selenium suites and implemented infrastructure automation
• Embedded observability and business metrics for ROI and quality reporting

Owned QA automation and release quality for distributed systems and hardware/software integration.

• Designed and maintained automation frameworks in CI/CD pipelines
• Improved frontend and integration test coverage across complex distributed systems
• Partnered with engineering teams on risk-based test planning and release readiness

Led reliability initiatives across cloud-native services with incident management ownership.

• Led incident management and improved operational playbooks
• Implemented SLO and alerting improvements
• Drove service-catalog and reliability scorecard improvements

Built multi-language quality platforms for functional, contract, visual, and load testing.

• Rolled out visual regression and contract testing across multiple services
• Built performance and traffic-replay load testing solutions
• Delivered training, demos, and architecture documentation across teams

Built automation for microservices and ML-adjacent systems in an agile delivery environment.

• Implemented functional, integration, and contract test coverage
• Improved existing Selenium/Gauge end-to-end framework
• Collaborated cross-functionally on test strategy and edge-case design

Built reusable automation frameworks and enabled CI/CD-based quality gates.

• Built Protractor UI and Mocha/Chai API test frameworks
• Implemented Appium mobile automation and test-data generation tooling
• Coached manual testers and developers on test automation practices

Worked across full-stack development, TDD, and CI/CD automation in agile teams.

• Delivered end-to-end product features
• Maintained and improved CI/CD pipelines
• Contributed to test-first engineering practices

Contributed to product delivery and engineering quality improvements.

Completed rotations in software development and test automation.

• Built feature automation and dashboard tooling
• Delivered bug fixes and enhancements across products

Western Sydney University

Austin Peay State University

Angla

A fishing weather and Instagram-style social app.